Why is physical/occupational therapy a good choice?

More than half of all Americans are suffering from pain, either from a recent episode or from chronic pain. However, many do not even know that physical therapists are well equipped to not only treat pain but also its source. Physical and occupational therapists are experts at treating musculoskeletal and neuro-musculoskeletal disorders. Pain often accompanies a movement disorder, and physical and occupational therapists can help correct the disorder and relieve the pain.

Why choose a therapist owned facility providing physical therapy/ occupational therapy?

Outpatient physical/ occupational therapy (where patients do not have to stay to receive services) is provided in many settings. It could belong to a hospital, physician or group of physicians (orthopedic groups) or therapist owned independent practices. Who is better? We leave it up to you to draw your own conclusions but here are some facts. The studies indicate there were more treatments (visits per patient were 39% to 45% higher in physician owned clinics) and the cost was greater for those patients that attended a physician owned physical therapy practice (both gross and net revenue per patient were 30% to 40% higher.

Therapists who own their own clinic they are not only highly skilled, they have so much confidence in themselves that they venture out on their own. Therapist owned clinics are very passionate about their profession and patients.

At Synergy Therapeutic Group we are here because of the quality of services we provide and the positive results we get. We have no financial ties to any of our referring sources. Our referring sources strongly believe in what we do for their patients!

Can I choose my physical/occupational therapy clinic?

As a consumer, you have the right to choose. Treat your therapy prescription like the prescription for your pharmacy.

How do I choose a Physical/Occupational therapy clinic?

• The therapist should be licensed in the state.
• They should be an  expert treating your condition.
• They should able to understand your condition and explain it to you.
• Look for a clinic that strives to provide some relief within the first visit.
• Look for a clinic that will provide significant pain relief after the first week.
• Find a clinic that will accept your insurance or is willing to work with you if they are not a preferred provider.
• All financial policies are up front and clear!
• Look for a clinic that will provide a discount on private paying patients.
• Find one with interest free financing options.
• Look for a clinic that can show you proof of satisfied patients.
• Same therapist should provide the treatment.
• Can you briefly interview the therapist before the first visit?

Physical/Occupational therapy painful?

For many patients, one of the primary objectives is pain relief. This is accomplished by using many different tools. Movement often provides pain relief as well. Your therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength and endurance. In no circumstance should physical therapy techniques be painful. Sometimes patients may be sore the next day. For example, recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your physical therapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan.

Who we are?

We are a therapist owned, independent, out-patient clinic providing highly specialized services to all ages from birth to seniors.

We provide the most personalized and cost effective care for all of our clients. We empower them to achieve their goals through our expertise so that they may return to their life as quickly as possible.  We are dedicated to bringing our clients the most state of the art techniques/technology available.

Where are you located?

We have two locations to serve our patients in Du Quoin as well as in Carbondale, IL. More locations coming soon.

Hours of Operation

Monday-Friday 8:00-5:00
Extended Hours and Weekends Available Upon Request

Do I need to see my physician before I can receive therapy?

Yes. We need a referral from you primary care or specialty physician prior to treating you in physical/occupational therapy.

What types of payments do we accept?

We accept most major insurances, including Medicare, as well as cash, personal check, Visa and MasterCard and CareCredit. (Personal checks returned for non-sufficient funds will have an additional fee of $25.00).

Will my insurance cover my visit?

Your insurance is a contract between you, your employer, and your insurance company. We are not a party to that contract. If you have any questions regarding coverage please contact your insurance company. If you choose, we can assist you in finding your answer. We are here to help you in any way possible.

This will depend on the type of insurance you carry. We should be able to tell you by the end of your first appointment. All co-payments are due at the end of each visit.

What type conditions require a co-pay at the time of service?

We treat all conditions in need of physical/occupational therapy attention within all age groups.

What is your specialty?

We specialize in shoulder rehabilitation, chronic and acute pain, back pain, fibromyalgia, vestibular rehabilitation and pediatrics emphasizing on sensory integration.

How long is each physical/occupational therapy visit?

Most appointments will last 45 to 60 minutes, depending on your condition.

How often do I have to come to therapy?

Most appointments will last 45 to 60 minutes, depending on your condition.

What do I need to bring to my physical/occupational therapy appointment?

1. Health insurance card
2. Prescription from your physician
3. Any form of photo identification
4. Depending on the diagnosis, you may want to wear loose fitting clothes or bring shorts and a
   t-shirt.
5. A compelled list of your questions for the therapist if you have any.
6. Current X-ray or MRI report if available, list of all current medications.
7. Co –payment\deductible if applicable

What can I expect from therapy?

Once you’re initial evaluation is complete, your therapist will discuss your goals for therapy and the regimen necessary to achieve these goals. Your therapist will then develop a treatment plan that will include the number of weeks you may need to come to therapy, as well as the number of visits per week. As therapy progresses, you will be given a Home Exercise Program (a number of exercises to do at home in addition to those done at the clinic). For you to achieve and maintain maximum recovery in an optimal time, you must follow the prescribed Home Exercise Program.

When do I schedule my therapy appointments?

You can contact our office(s) at 1-866-495-0086 or 618-542-8950 (Du Quoin), 618 -529-4360 (Carbondale), or 618-244-2213 (Mt. Vernon).

If your doctor’s office contacts us, we will call you to schedule your appointment. Emergency/next day appointments are always available. To make your initial registration process faster, you can download our forms, fill them out and bring them with you on your first visit.

What if I need to cancel my appointment?

We require 24 hours notice of appointment cancellation. If an appointment is cancelled after the 24 hour mark, there will a $25 fee assessed at the patients expense. We have this rule because each appointment slot has value. But we don’t charge you the value of the slot, only the $25. It doesn’t make us money, we still lose. But, it is a deterrent which helps to minimize last minute changes. Advance notice allows us time to give it to someone who really needs it.

What if I am late for an appointment?

It’s important to come to your appointment on time! If you are more than 15 minutes late your appointment may be rescheduled. Allowing patients to come late for appointments can compromise the care of others. We provide the best care to everyone!

For any questions about billing, treatment or other services please call:

Toll-free                        : 866-495-0086

Carbondale Office      : 618-529-4360

DuQuoin Office           : 618-542-8950

Mt.Vernon Office       : 618.244.2213