New Patients

FAQs

"I am doing things that I wasn't sure I would ever be able to do again. I am moving on with my life!" T. Graf Opdyke, IL.

What is Synergy Therapeutic Group?

We are a therapist-owned, independent, out-patient clinic providing highly specialized physical therapy and occupational therapy services to patients from children to seniors.

What is the meaning of “synergy” in your name?

The noun “synergy” is commonly used in such sciences as physics and chemistry to define the interaction of multiple elements in a system that produces an effect greater the sum of what could be produced by each individual element acting alone.

That is how we look at our team of health professionals. We work individually, but we consult and share knowledge with each other. The effect, we know from experience, is that our team together is more powerful and effective than if we all worked separately.

We also love the origin of the word “synergy.” It comes from the Greek word “synergia” meaning “working together.”

That is one aspect of our choice of synergy in our name, and there are two others.

We also extend the meaning to move further than our own team to include the synergy between the patient, the therapist and the referring physician.

When we all work together, we can achieve a higher level of wellness for our clients.

Finally, we seek synergy in the human body, a condition achievable when all parts of the body work with each other, the way they are intended.

 

What makes your clinic distinctive from others?

Everything we do is designed to bring hope to our patients of all ages, many of whom are despairing that they will ever truly enjoy their lives again.

We are focused on results. Using the latest state-of-the-art techniques we offer drug-free relief and healing for a variety of injuries and conditions.

 

Where are you located?

We operate three clinics to better serve you in a neighborhood close to you.

The clinics are in Carbondale and Du Quoin.

Check “Contact Us” for full addresses and contact information.

 

What are your regular hours of operation, and what if my work doesn’t align with them?

We are open Monday to Friday from 8 a.m. to 5 p.m.

We do offer extended hours upon request.

Do I have to have a referral from my doctor before I can receive therapy?

Yes. We need to have a referral from your primary care or specialty physician prior to treating you in physical or occupational therapy.

What types of payment do you accept?

We accept most major insurances including Medicare, as well as cash, personal checks, Visa and MasterCard and CareCredit.

Personal checks returned for non-sufficient funds will have an additional fee of $25.

Will my insurance cover my visit?

Your insurance is a contract between you, your employer and your insurance company. We are not a party to that contract. If you have any questions regarding coverage, please contact your insurance company.

If you choose, we can assist you in finding your answer. We are here to help you in any way possible.

What is covered depends on the type of insurance you carry. We should be able to tell you by the end of your first appointment.

All co-payments for any physical or occupational therapy of any age group are due at the end of each visit.

Do your clinics have a specialty?

Yes. While we treat a number of conditions and injuries, we specialize in shoulder rehabilitation, chronic and acute pain, back pain, fibromyalgia, vestibular rehabilitation and pediatrics emphasizing on sensory integration.

How long is each physical/occupational therapy visit?

Most appointments will last 45 to 60 minutes, depending on your condition.

 

What do I need to bring to my physical/occupational therapy appointment?

Please bring your health insurance card, a prescription/referral from your physician, any form of photo identification, your current x-ray or MRI report if available, a list of all current medications you take including prescribed and over-the counter, a list of any questions you have for your therapist, and co-payment/deductible if any. Depending on the diagnosis, you may also wish to wear loose-fitting clothes or bring shorts and a t-shirt.

What can I expect from my therapy?

Once you’re initial evaluation is complete, your therapist will discuss your goals for therapy and the regimen necessary to achieve these goals. Your therapist will then develop a treatment plan that will include the number of weeks you may need to come to therapy, as well as the number of visits per week. As therapy progresses, you will be given a Home Exercise Program (a number of exercises to do at home in addition to those done at the clinic). For you to achieve and maintain maximum recovery in an optimal time, you must follow the prescribed Home Exercise Program.

When do I schedule my therapy appointments?

You can contact our office (s) at 1-866-495-0086.

For specific offices, call:

Carbondale: 618-529-4360

DuQuoin: 618-542-8950

If your doctor’s office contacts us, we will call you to schedule your appointment. Emergency/next day appointments are always available.

To make your initial registration process go faster, you can download the patient forms on our website (See New Patient Center), fill them out and bring them with you.

 

What if I need to cancel my appointment?

We require 24 hours’ notice of appointment cancellation. If an appointment is cancelled after the 24 hour mark, there will a $25 fee assessed at the patients expense. We have this rule because each appointment slot has value. But we don’t charge you the value of the slot, only the $25. It doesn’t make us money, we still lose. But, it is a deterrent which helps to minimize last minute changes. Advance notice allows us time to give it to someone who really needs it.

What if I am late for an appointment?

It’s important to come to your appointment on time! If you are more than 15 minutes late your appointment may be rescheduled. Allowing patients to come late for appointments can compromise the care of others. We provide the best care to everyone!

For any questions about billing, treatment or other services please call:

Toll-free                        : 866-495-0086

Carbondale Office      : 618-529-4360

DuQuoin Office         : 618-542-8950
 

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